Last updated: 3 November 2026.
We want you to be happy with what you buy.
Books and guides (PDF)
Because books and guides are delivered instantly, they are generally not refundable once downloaded. If a file does not open, is not the file you ordered, or you were charged twice, contact us and we will fix it or refund you.
Video courses
If you are not happy with a course, contact us within 7 days of purchase and tell us why. We review each request fairly.
Classes, tutorials and assessments
Refunds and cancellations for classes, 1:1 tutorials and assessments are agreed with you when you enrol. Please ask us before you start if you have any questions.
How to ask
Email info@apexlanguage.ca with your order number, or call +1 778 513 2713. We usually reply within one working day.
How refunds are paid
Approved refunds go back to the card you paid with. Depending on your bank, the money usually appears within 5 to 10 business days.